Luxembourg, 24 June 2025 – Identifying inconsistencies in data sets and standardising processes: in these areas, artificial intelligence (AI) has already outpaced humans – assuming it receives thorough training, much like its human counterparts. “A key advantage is that the investment in training pays off over the long term, because AI remains with the company”, says Stephan Blohm, Board Member at financial services provider securities.lu. Yet for all its capabilities, the AI colleague still lacks certain essential traits: specifically, human intuition and creativity.
The financial sector benefits most from AI in areas where human error is common or where resource constraints limit accuracy and efficiency. Typical examples include incorrect data entries or inconsistencies arising from outdated or manually maintained sources. “Such inaccuracies are unacceptable, not just for us, but especially for our clients, and must be avoided at all costs”, says Blohm. “And AI clearly outperforms humans in tasks that require unwavering attention to the smallest details.”
However, AI can only perform reliably if it is properly and thoroughly trained. This means feeding the system with validated data, typical user queries and clear decision-making paths – all in a well-structured and comprehensible format. The more detailed the input, the better the system can generate accurate responses, even to unexpected questions. “Training AI requires a significant investment of time”, Blohm notes. “We’re seeing this first-hand as we teach our chatbot using real-life texts and experiences from our customer service team.”
Both AI tools and human employees require training, but the long-term return on that investment differs significantly. “I’m always happy to invest in employee development”, says Blohm, “but the long-term benefit for the company isn’t guaranteed if, for example, highly trained staff move to a competitor or leave the industry altogether. What we teach an AI system, however, stays within the company permanently.”
Still, the goal is not to replace humans with machines. AI lacks two vital qualities: intuition shaped by experience and the ability to think creatively. “Both are critically important”, Blohm explains. “Creativity is essential when responding to customer needs or developing the business, and gut instinct plays a key role when reviewing analyses or reports generated by AI tools.”
To remain relevant in an AI-enhanced work environment, employees must continually expand their skill sets, especially in relation to emerging technologies. “Concerns about job loss and transformation are nothing new”, says Stephan Blohm. “But today, more than ever, it’s important for individuals to reflect on their role within the organisation. Being open-minded, curious and optimistic about the AI revolution is a fundamental step toward actively shaping the future of our industry.
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